FAQ’s
Can you ship succulents overseas?
Unfortunately, no. We have had issues with them arriving in poor condition and/or getting caught up in customs.
My succulent arrived damaged, what now?
We take extreme care in selecting and packaging our succulents but sometimes they just don't make the journey well. We will be happy to send you a new succulent if yours arrives damaged, just send us a picture of the succulent with your request to hello@shopsolacesage.com.
One of my items is missing and/or broken, what now?
Ah! We hate when this happens. We have quality checks on all orders before they go out but we're human and .001% of the time we miss something. Just shoot us an email and we will make things right. If an item is broken please just send us a picture and we will be happy to replace it.
Can I get my order overnighted?
Sure! At checkout select your preferred shipping service UPS or FedEx Overnight. Our processing time is 1-3 business days (we do our best to get all orders out the next business day!)
What is your processing time?
We process all orders within 1-3 business days (usually next day!)
What shipping service do you use?
We ship USPS and UPS primarily. It will depend on the size of the box, the shipping speed preferred and the zone in which the order is being shipped to.
Can I place my order now and have it ship later?
While we appreciate you trying to plan in advance, we typically do not do this. If it's an absolute must please reach out to us and we will see how we may be able to accommodate you.
I am a company representative, can we purchase your gift boxes in bulk?
Yes! We would love to chat about your needs and how we can help you. Please reach out to Brit at brit@shopsolacesage.com
Can I purchase your products wholesale?
Yes! We offer some of our products wholesale. Please visit our wholesale page to get more information.
Do you offer customization?
It is on a case by case basis. Please message us at hello@shopsolacesage.com with your request.
I need a receipt, can you email me one?
Definitely. You will get a receipt as soon as you place your order from our
Do you add a receipt to the gift box?
No, since almost all of our products are gifts we do not include a receipt with the order.
I don’t see an item I would like to add to my box in your market, can you source it for me?
Please contact us at hello@shopsolacesage.com to inquire about the items you would like in your box so we can see if we can complete your request. Thank you!
Do you accept returns?
Due to the personalized nature of our products we do not offer returns. However, if you are not 100% satisfied with your order please reach out and we will see how we can help. Please see our return and refund policy for more information.
