My succulent arrived damaged, what now?
We take extreme care in selecting and packaging our succulents but sometimes they just don't make the journey well. We will be happy to send you a new succulent if yours arrives damaged, just send us a picture of the succulent with your request to firstname.lastname@example.org.
One of my items is missing and/or broken, what now?
Ah! We hate when this happens. We have quality checks on all orders before they go out but we're human and .001% of the time we miss something. Just shoot us an email and we will make things right. If an item is broken please just send us a picture and we will be happy to replace it.
Do you accept returns?
Due to the personalized nature of our products we do not offer returns. However, if you are not 100% satisfied with your order please reach out and we will see how we can help. Please see our return and refund policy for more information.
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